Service Support Specialist II
Thermo Fisher ScientificHighlight
Summary
About the Role
About You
- Bachelor's degree (B.S. or B.A.) in Life Sciences, Business, or related field required.
- 2+ years of customer service or customer-facing experience preferred.
- Strong written and verbal communication skills.
- Demonstrated critical thinking and problem-solving abilities.
- Proficiency in standard computer applications.
- Ability to quickly learn technical information.
- Strong prioritization and organizational skills.
- Customer-focused mindset with collaborative approach.
- Excellent analytical and communication skills.
Benefits
- Competitive compensation with annual incentive bonus eligibility.
- Comprehensive healthcare including medical, dental, and vision plans.
- Employee assistance and family support programs.
- At least 120 hours paid time off (PTO) and 10 paid holidays annually.
- Paid parental leave and short- and long-term disability insurance.
- Retirement and savings programs including a competitive 401(k) plan.
- Employees’ Stock Purchase Plan (ESPP) for purchasing company stock at a discount.
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.