ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
$142.6k/y-$261.5k/y
2 days ago
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HybridFull-timeMid
Summary
EY is seeking a ServiceNow - IT Operations Management (ITOM) Manager to join their team in an open location. The role involves leading ServiceNow Transformation teams and providing solutions for ITOM and CMDB processes.
About the Role
As a ServiceNow Consulting Manager, you will lead teams in delivering IT Operations Management solutions, engage with clients, and manage project delivery. Your responsibilities include defining user requirements, developing user interfaces, and ensuring quality and risk management throughout the project lifecycle.
About You
Required:
- Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
- 4 - 6 years of relevant ServiceNow ITOM/CMDB project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 2 ServiceNow certifications from a specified list.
- 5+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills including executive communication, adaptability, problem solving, teamwork, and relationship building.
- Experience leading teams and supervising others.
- Valid U.S. driver's license and ability to travel.
Preferred:
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- ServiceNow Certified Implementation Specialist in ITSM, HAM, or SAM.
- Performance analytics and reporting experience.
- Experience in ServiceNow's AI solutions.
Benefits
- Comprehensive compensation and benefits package based on performance.
- Medical and dental coverage, pension and 401(k) plans.
- Flexible vacation policy and paid time off options.
- Hybrid work model with in-person collaboration.
EY
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams in more than 150 countries work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, strengthened by sector experience and diverse ecosystem partners. Find out more about the EY global network: http://ey.com/en_gl/legal-statement
Kansas City, MO