ServiceNow Business Analyst (322)
iTech AGHighlight
Summary
About the Role
About You
- 3–5 years of experience as a Business Analyst.
- Minimum 2–3 years of experience working within the ServiceNow ecosystem.
- Experience writing user stories in Agile environments.
- Strong understanding of ServiceNow platform fundamentals.
- Experience supporting end-to-end ServiceNow implementations or enhancements.
- Ability to work cross-functionally with business and technical stakeholders.
- Strong documentation and communication skills.
- Must be able to pass a company background check.
- Ability to obtain and maintain a public trust with future project placement.
- Experience in specific ServiceNow modules (e.g., FSM, EAM, ITSM, CSM, HRSD).
- ServiceNow Certified System Administrator (CSA) or other relevant certifications.
- Experience with Agile/Scrum frameworks.
- Familiarity with integration requirements and data migration activities.
- Experience working in multi-vendor or subcontractor environments.
iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.