Okay, I've searched for full-time ServiceNow Business Analyst roles in the United States requiring an Associate's degree or equivalent, with at least 4 years of business experience and strong liaison skills between IT and business teams. I have found 142 positions for you.

Sure. Here's the analysis:

Job Analysis:

The ServiceNow Business Analyst role is fundamentally designed to bridge the gap between IT and business stakeholders, ensuring that technology solutions align with organizational needs and processes. This position requires an individual who not only understands the technical capabilities and limitations of the ServiceNow platform but also can translate business requirements into functional specifications that drive meaningful outcomes. The requirement for at least two years of experience liaising between IT and various business units reflects the necessity to communicate clearly across diverse teams, resolve conflicting priorities, and prioritize enhancements that maximize business value. Success in this role means delivering practical solutions that improve workflows, streamline processes, and support the broader IT service management strategy. The Educational requirement (Associate’s degree or equivalent experience) paired with business experience suggests a preference for candidates who combine practical knowledge with a foundational understanding of IT or business concepts. The analyst will likely face challenges such as managing differing expectations, navigating ambiguous requirements, and aligning IT deliverables with dynamic business goals. Proficiency in stakeholder management, requirement elicitation, process mapping, and a working knowledge of ServiceNow tools are critical. This role demands a proactive approach to problem-solving, an ability to manage complexity with clarity, and agility to adapt as organizational priorities evolve. Performance may be measured by the analyst's ability to consistently deliver clear requirements, reduce rework, and enhance cross-team collaboration within project timelines.

Company Analysis:

Dice serves as a pivotal platform within the technology talent marketplace, not as a traditional company with a unified product but as a facilitator connecting tech professionals with career opportunities. It operates in a fast-paced, innovation-driven environment that values growth, continuous learning, and responsiveness to market trends. This context influences the ServiceNow Business Analyst role by underscoring the need for adaptability and a forward-thinking mindset, especially given Dice’s focus on tech careers and diverse client needs. Although the posted role is for a client of Dice (Connexions Data Inc.), Dice’s broader mission stresses efficient matchmaking and clarity in communication—qualities that should resonate within the analyst’s duties. The culture inferred emphasizes transparency, agility, and a commitment to professional development, meaning a successful candidate will likely thrive if they embrace learning and demonstrate strong interpersonal skills. The analyst is probably an individual contributor whose work has cross-functional visibility due to the nature of working between business and IT stakeholders, possibly influencing decisions at various organizational levels. Strategically, this position appears to be a critical hire to ensure that ServiceNow implementations or optimizations deliver expected business benefits efficiently, supporting the client’s digital transformation goals. Alignment with Dice’s values could also mean being an advocate for the end users—whether candidates or internal clients—ensuring technology solutions empower meaningful, user-centric outcomes.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to act as a liaison between IT and business teams to resolve a conflicting requirement. How did you manage the communication and ensure a successful outcome?
• Behavioral: Describe a situation where you identified a process improvement opportunity through analysis of IT service workflows. How did you approach presenting this to stakeholders?
• Behavioral: Can you share an experience where you had to handle ambiguity in project requirements? How did you clarify needs and drive consensus?
• Behavioral: Explain how you have balanced competing priorities from multiple stakeholders on a ServiceNow implementation or enhancement project.
• Technical/Role-Specific: How do you typically gather and document business requirements for a ServiceNow project? What tools or techniques do you find most effective?
• Technical/Role-Specific: What is your experience with ServiceNow modules? Can you explain how you have contributed to process redesign or configuration within the platform?
• Technical/Role-Specific: Walk me through your approach to validating that IT solutions meet the documented business requirements throughout a project lifecycle.
• Technical/Role-Specific: How do you utilize data analysis or reporting tools to support decision-making and continuous improvement in an IT service management context?
• Situational: Imagine a key business stakeholder disagrees with the proposed ServiceNow solution you helped design. How would you handle their objections and work toward alignment?
• Situational: You are given a project with incomplete requirements and tight deadlines. What steps do you take to deliver a workable solution without compromising quality?
• Situational: Suppose you discover a gap between end-user expectations and the current ServiceNow capabilities during UAT (User Acceptance Testing). How would you address this?
• Company Fit/Motivation: What attracted you to the ServiceNow Business Analyst role connected with Dice and its client ecosystem?
• Company Fit/Motivation: How do your personal values and career goals align with Dice's focus on tech career growth and innovation?
• Company Fit/Motivation: In what ways do you see yourself contributing to a fast-evolving, client-driven tech environment like Dice?
• Questions for Interviewer: How does this role typically interact with both IT and business leadership during project lifecycles?
• Questions for Interviewer: What are the current biggest challenges the team is facing regarding ServiceNow implementations or optimizations?
• Questions for Interviewer: How does Dice or your client support ongoing professional development for Business Analysts working in IT service management?