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Job Analysis:
This ServiceNow CMDB Developer role centers on optimizing and enhancing the ServiceNow platform within the IT Service Management (ITSM) and Configuration Management Database (CMDB) domains. The candidate is fundamentally hired to design, develop, and maintain scalable and efficient ServiceNow solutions that improve operational workflows and data integrity, supporting business objectives in a secure and compliant environment. Beyond routine development tasks, the role demands nuanced collaboration with architects, analysts, and cross-functional teams to translate complex business needs into effective technical solutions—including custom workflows, portal customization, and system integrations. A deep understanding of CMDB data models, ITIL practices, and ITSM processes is critical, as the candidate will navigate legacy data migrations and ensure the stability and security of the platform. Success means not only delivering technically sound solutions but also fostering user adoption through training, comprehensive documentation, and proactive change management. Given the dynamic nature of IT environments, this role requires agility, excellent problem-solving under ambiguity, and the ability to mentor others, indicating an expectation for technical leadership and continuous improvement mindset. This is a mission-critical role in a clearance-required government contracting context, where precision, compliance, and collaboration align tightly with project and organizational success.
Company Analysis:
ICF operates in the nexus of global advisory and technology services, distinguished by combining cutting-edge technology with expert consulting to tackle complex, often mission-driven challenges. As a recognized and stable player with a strong emphasis on innovation and impact, ICF’s culture encourages continuous learning, collaboration, and a mission-oriented approach—providing fertile ground for a highly skilled ServiceNow Developer to thrive. Given its government client base, the company values security clearances, meticulous compliance, and adaptability to regulated environments. This role would likely interface across technology teams and business stakeholders, reflecting ICF's cross-functional, inclusive culture that empowers employees to contribute beyond strict boundaries. For a candidate, aligning with ICF means embracing not only a fast-evolving tech landscape but also a responsibility to uphold integrity, client trust, and long-term solution sustainability. The hire supports ICF’s strategic goal of delivering transformative ITSM solutions that help clients navigate change effectively, underscoring the importance of technical excellence combined with strong communication and mentorship. The company’s supportive yet challenging environment suits professionals who seek steady growth while making tangible impacts on large-scale government and commercial projects.