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Job Analysis:
The ServiceNow Engagement Manager at V-Soft Consulting is primarily tasked with ensuring successful technology implementation engagements, serving as a bridge between strategic clients and project teams. This individual must build and maintain trust with clients while managing the delivery of services aligned with project scope and Statement of Work (SOW) requirements. The role requires not only strong project management skills but also deep familiarity with ServiceNow's capabilities, requiring the candidate to stay current with industry trends and best practices. Regular responsibilities include monitoring project milestones, facilitating communication among stakeholders, and escalating issues as needed. The ServiceNow Engagement Manager will need to navigate project complexities, ensuring client satisfaction while identifying opportunities for expanding services. Success in this role is characterized by maintaining project margins, achieving client deliverables, and fostering a culture of ongoing improvement within the project management processes.
Company Analysis:
V-Soft Consulting operates within the competitive landscape of Information Technology consulting. Positioned as an agile and innovative company, V-Soft is recognized for its commitment to excellence in delivering IT solutions, a trait that resonates throughout its employee expectations and company culture. The organization emphasizes a collaborative work environment and promotes continuous professional growth, making it essential for the new hire to not only meet project demands but to also contribute toward the overall strategic objectives of expanding service offerings and enhancing client relationships. Within the organizational framework, the ServiceNow Engagement Manager likely interacts with various teams, providing critical insights and recommendations to leadership. This role is not just about managing existing projects but is fundamentally aligned with V-Soft's growth strategy as it seeks to solidify its position among top-tier IT consulting firms. Therefore, candidates must align with the company's innovative spirit and demonstrate an eagerness for proactive engagement, adaptability, and client-focused problem-solving.