Okay, I've searched for ServiceNow Platform Administrator roles in Charlotte, NC, full-time positions requiring 5+ years of experience, with ServiceNow Certified System Administrator certification, and within the financial services industry. I have found 27 positions for you.

Sure. Here's the analysis:

Job Analysis:

The ServiceNow Platform Administrator role at Bank of America is fundamentally about ensuring the stability, availability, and continuous improvement of the ServiceNow platform within a highly regulated enterprise environment. This person is responsible for hands-on platform administration, including incident resolution, root cause analysis, and service enhancement, reflecting a blend of technical expertise and operational agility. The emphasis on coordinating cross-team efforts and managing multiple ServiceNow environments highlights that this role requires strong collaboration skills to work effectively with product teams, solution delivery, and infrastructure groups. Beyond day-to-day maintenance, the role’s involvement in release implementation, compliance activities, and documentation development underscores the importance of methodical, process-oriented thinking. Key qualifications such as the ServiceNow Certified System Administrator certification and experience in regulated financial services indicate that the candidate must be adept at navigating stringent governance, risk, and compliance frameworks. Success in this role will likely be measured by the platform’s uptime, responsiveness to incidents, quality of system improvements, and the ability to mentor others, while proactively anticipating and resolving integration and operational challenges within a complex IT ecosystem.

Company Analysis:

Bank of America occupies a prominent position as a leading global financial institution, known for serving a vast and diverse client base ranging from individuals to large corporations. Working here means engaging with a highly regulated, security-conscious business environment that values responsible growth and operational excellence. The company's culture emphasizes inclusivity, talent development, accountability, and a collective commitment to community impact, which suggests a workspace that balances performance pressures with support and continuous learning. For a ServiceNow Platform Administrator, this translates to a structured but collaborative environment where adherence to policies is critical, yet innovation and growth within one’s technical domain are encouraged. Given the scale of Bank of America, the role will have notable visibility and impact but also requires strong stakeholder management and communication abilities to navigate across various teams and leadership levels. This role supports the company’s strategic technology infrastructure, making it vital to the ongoing digital transformation and operational resilience initiatives intrinsic to maintaining Bank of America's competitive edge and regulatory compliance.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a critical incident on a ServiceNow platform. How did you manage the situation and coordinate with multiple teams?
• Behavioral: Describe an experience where you had to mentor a junior team member or colleague. What approach did you take to ensure their technical growth and confidence?
• Behavioral: Can you share an example of how you handled conflicting priorities in a fast-paced environment with strict SLAs? How did you ensure timely resolution without sacrificing quality?
• Behavioral: Tell me about a challenge you faced ensuring compliance within a highly regulated IT environment and how you navigated that landscape.
• Technical: How do you approach maintaining multiple ServiceNow environments, including production, development, and test instances, to ensure stability and compliance?
• Technical: What is your process for conducting root cause analysis for service outages or functional issues within ServiceNow? Which tools or methodologies do you use?
• Technical: Explain your experience with ServiceNow integrations related to security, risk, and compliance. How do you ensure these are robust and scalable?
• Technical: Walk me through how you would design and implement automation routines or deployment scripts to improve operational efficiency within ServiceNow.
• Situational: Imagine you notice recurring performance issues on a ServiceNow MID server impacting critical automations. How would you investigate and resolve this problem?
• Situational: You receive an urgent incident report outside of normal business hours that jeopardizes ServiceNow availability. How do you handle the situation from triage to resolution?
• Situational: A new release of the ServiceNow platform includes changes that might affect custom integrations. How would you prepare your environment and teams for a smooth deployment?
• Company Fit: Why are you interested in working at Bank of America, and how do you see your role as a ServiceNow Administrator contributing to our mission of responsible growth?
• Company Fit: How do your personal and professional values align with Bank of America's emphasis on inclusivity, collaboration, and community impact?
• Questions for Interviewer: Can you describe the current maturity level of the ServiceNow platform at Bank of America and key initiatives planned for the next 12 months?
• Questions for Interviewer: How does the team balance innovation with compliance and security requirements within ServiceNow administration and development?
• Questions for Interviewer: What opportunities exist for professional growth and cross-functional collaboration for a ServiceNow Administrator within the technology organization?