About the Role

As a ServiceNow Solution Architect, you will lead the design and implementation of end-to-end ServiceNow solutions, including HRSD modules. You will collaborate with business stakeholders to define the architectural vision, oversee customization and configuration, architect integrations with third-party systems, provide technical leadership, optimize platform performance, establish governance processes, and produce comprehensive solution documentation.

About You

Required:

10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA).
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management.
Experience with ServiceNow modules HRSD, WSD, and Source to Pay.
Exceptional stakeholder management capabilities and communication skills.
Proven ability to translate business requirements into technical solutions.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with agile methodologies and managing large-scale ServiceNow implementations.

Preferred:

Experience with HRSD modules.
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow.
Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
Knowledge of automation tools and frameworks to drive operational efficiencies.

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys since its inception in 1968. Our consulting led, innovation-driven services help businesses evolve as perpetually adaptive enterprises, staying ahead in an ever-changing digital landscape. Recognized for excellence in software development, we rapidly apply and scale new technologies, driving long-term value and scalable transformation. Many of these relationships have endured for decades, navigating every technology cycle from mainframes in the 1970s to Artificial Intelligence today. A part of the Tata Group, India’s largest multinational business group, TCS has a highly skilled workforce of over 613,069 consultants in 55 countries and 202 service delivery centers across the world. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

ServiceNow Solution Architect (HRSD)

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About the Role

About You

Benefits