Okay, I've searched for ServiceNow Specialist roles in the United States, requiring 10+ years of experience, a Bachelor's degree in Computer Science or IT, within the telecom or SaaS industries, and offering remote or temporary positions. I have found 74 positions for you.

Sure. Here's the analysis:

Job Analysis:

The ServiceNow Specialist role at Brillio is fundamentally about leveraging deep technical expertise in ServiceNow to optimize and advance the Managed Network Services (MNS) technology stack, underpinning efficient and seamless customer experiences throughout various IT service management processes. The key responsibility involves translating complex business and product management requirements into scalable and robust ServiceNow solutions, with a strong focus on telecommunications and network service workflows. Given the specificity of telecom modules such as Telecom Service Management, Order Management, Network Inventory, and the integration of AI-driven tools for incident management, this role demands not only advanced technical mastery but also the ability to interpret and improve existing Verizon applications and processes in a fast-evolving digital infrastructure context. The ideal candidate must be a seasoned developer and consultant who can navigate multi-stakeholder environments—collaborating with IT, network, vendors, and leadership—to integrate ServiceNow effectively across quote to support experience. Essential qualifications—like 10+ years in IT roles with 6+ years specialized in ServiceNow—reflect the complexity and scale of the environments they will manage, as well as the need for maturity and insight into telecom solutions and SaaS landscapes. Success in this role will manifest in streamlined service delivery, improved workflows, data-driven decisions, and proactive AI-enabled operational resilience, all contributing to Brillio’s goal of enhancing client digital transformation journeys in network management.

Company Analysis:

Brillio is positioned as a dynamic, fast-growing player in the digital transformation ecosystem, particularly serving Fortune 1000 companies with innovative technology adoption strategies. Their reputation is built on blending technical brilliance with design thinking and client-centric delivery, emphasizing not only innovation but sustained employee engagement—evidenced by repeated Great Place to Work® certification. The company operates globally with a digitally native approach, blending agility and scale, which means roles like the ServiceNow Specialist must thrive in a collaborative, fast-paced, multi-regional environment. The culture likely values continuous learning, proactive problem solving, and a mindset oriented towards digital disruption and competitive advantage. Within Brillio’s organizational structure, this specialist role is a critical individual contributor with significant cross-functional influence, interfacing with product teams, network operations, and vendors, providing visibility and strategic input into managed services evolution. As Brillio focuses heavily on cloud, AI, and digital infrastructure innovation, this role aligns closely with their strategic objectives to build intelligent, automated, and customer-obsessed managed network service platforms. Candidates who embrace transformation, can handle complexity, and prioritize client outcomes will find this environment conducive to growth and impact.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Can you describe a situation where you had to translate complex business requirements into a technical ServiceNow solution? What challenges did you face and how did you overcome them?
• Behavioral: Tell me about a time when you collaborated with multiple stakeholders across IT, network, and vendor teams to implement a new digital service. How did you ensure alignment and success?
• Behavioral: Share an experience where you used data analytics or consumer insights to drive a technical improvement in a managed service environment. What was the result?
• Behavioral: Describe a time when you faced ambiguity or conflicting priorities on a project involving ServiceNow. How did you approach decision-making in that context?
• Technical: How do you approach designing end-to-end ServiceNow workflows that integrate telecom-specific modules such as Telecom Service Management or Network Inventory?
• Technical: What are some best practices you follow when deploying AI tools within ServiceNow to help reduce incident impact and improve operational resilience?
• Technical: Can you explain how you leverage the ServiceNow Developer Portal and APIs to extend platform functionality and integrate with external systems?
• Technical: How have you used Continuous Authorization & Monitoring or Predictive AIOps in a telecom or SaaS environment to enhance service delivery?
• Situational: Imagine you discover inefficiencies in a legacy order-to-bill workflow within Verizon’s current systems. How would you approach analyzing and redesigning it using ServiceNow?
• Situational: If a key stakeholder pushes back on a proposed integration that could improve customer experience but increases short-term complexity, how would you handle the situation?
• Situational: Suppose an incident spikes causing significant customer impact despite AI monitoring. What immediate steps would you take to isolate and address the problem?
• Company Fit/Motivation: What interests you most about working at Brillio, specifically in the context of their digital infrastructure practice and managed services offerings?
• Company Fit/Motivation: How do your professional values and experience align with Brillio’s emphasis on innovation, collaboration, and client satisfaction?
• Company Fit/Motivation: Brillio operates in a fast-evolving landscape combining AI, cloud, and telecom. How do you keep your skills and knowledge current to stay effective in roles like this?
• Questions for Interviewer: Can you describe how the ServiceNow team interacts with other departments such as product management and network operations here at Brillio?
• Questions for Interviewer: What are the immediate challenges or priorities you envision for the ServiceNow Specialist in the first 6 months?
• Questions for Interviewer: How does Brillio measure success for this role, and what opportunities for professional growth does the company support for specialists?