Services and Solutions Center Coordinator - Miamisburg, OH
GCG3 days ago
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HybridFull-timeEntry
Summary
GCG Automation & Factory Solutions is seeking a Services and Solutions Center Coordinator to join their growing Field Services team in Miamisburg, OH. The role involves coordinating service projects and Solution Center assemblies, ensuring accuracy and efficiency in operations.
About the Role
As a Services and Solutions Center Coordinator, you will serve as a critical coordination point between customers and internal teams. Your responsibilities will include managing ticket intake, processing quote requests, assisting with BOM creation, monitoring order status, and ensuring accurate system entries. You will work closely with engineering, sales, and customer service teams to facilitate smooth project execution and identify opportunities for process improvement.
About You
Required:
- High school diploma or equivalent; associate’s degree preferred.
- 2+ years of experience in customer service, order management, service coordination, or project coordination.
- Experience working with ERP systems (Epicor P21 strongly preferred).
- Experience using ticketing systems such as Zendesk or similar platforms.
- Strong written and verbal communication skills.
- Exceptional attention to detail with strong organizational and follow-through skills.
Preferred:
- Understanding of assemblies, BOMs, and technical or service-driven workflows.
- Proficiency with Microsoft Office and the ability to learn multiple business systems.
- Customer-focused mindset with practical problem-solving abilities.
- Ability to manage multiple priorities in a deadline-driven, operational environment.
Benefits
- Competitive hourly pay.
- Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO).
- Company-paid life and disability insurance.
- 401(k) with company match.
- Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave.
- Employee Assistance Program (EAP), wellness incentives, and telehealth access.
- Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection.
GCG
GCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more. Additionally, GCG offers custom assembly, logistics and wire manipulation services. GCG has targeted business segments focused on utilizing expertise to offer the right products and solutions, responsive teams able to adapt to meet customer needs, and collaborating with suppliers and across segments to serve you!
Miamisburg, OH