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Job Analysis:
This Sign Language Interpreter role is fundamentally about bridging communication gaps between Deaf or hard-of-hearing individuals using American Sign Language (ASL) and those who use spoken English, within the Video Relay Service (VRS) platform. The interpreter is expected not only to have technical fluency in both ASL and English but also to operate in a highly regulated, fast-paced, and customer service-oriented environment where accuracy and compliance with federal regulations and ethical standards are critical. Key responsibilities extend beyond interpreting to include adherence to strict attendance policies, ongoing professional development, and adaptability to technological advancements. The requirement for a stable, private home workspace and reliable high-speed internet reflects the remote, virtual operational context demanding self-discipline and technical troubleshooting skills. Candidates will navigate challenges such as fluctuating call volumes, the emotional toll of vicarious trauma, and the need for flexibility in scheduling to accommodate industry demands. Success in this role is measured by the ability to deliver clear, timely communication, maintain compliance, and demonstrate resilience in a role essential to the social inclusion of Deaf communities.
Company Analysis:
Sorenson Communications holds a prominent position as a leading language services provider deeply invested in social impact, diversity, and inclusion, particularly within the Deaf and underserved communities. The company blends innovative patented technology with human-centered services, emphasizing both cutting-edge solutions and compassionate interpersonal connection. Sorenson's mission extends beyond market leadership to creating equitable employment opportunities and fostering a workplace with a strong culture of belonging. This suggests a supportive, mission-driven environment valuing cultural competence, social responsibility, and employee well-being. For the interpreter role, this cultural values alignment means candidates should embrace diversity, demonstrate cultural humility, and be prepared to work as part of a broader community-focused team. Organizationally, this part-time remote role likely reports within operational teams supporting VRS delivery, requiring strong self-management and collaboration skills without heavy leadership responsibilities but with high visibility on service quality and compliance. Strategically, the role contributes directly to Sorenson’s expansion and maintenance of accessible communication platforms, supporting both growth and sustainability of critical services for Deaf users nationally.