Slack Customer Success Manager
$135.4k/y-$227k/y
Salesforce2 days ago
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OnsiteFull-timeSenior
Summary
Salesforce is seeking a Slack Customer Success Manager to join their team in Atlanta, GA. The role involves guiding customers to successfully launch and adopt Slack, ensuring they derive business value from the platform.
About the Role
As a Slack Customer Success Manager, you will be responsible for advising a diverse range of customers, accelerating their adoption of Slack, and ensuring they achieve their desired business outcomes. You will empathize with customer needs, maintain high engagement levels, and facilitate workshops and executive reviews to drive customer success.
About You
Required:
- 6-8 years of relevant work experience in customer-facing customer success, account management or strategic consulting roles (SaaS experience preferred).
- Strong leadership skills and high emotional intelligence.
Preferred:
- Experience in an enterprise solution sales environment.
- Ability to cultivate and own VP+ executive sponsor relationships.
Benefits
- Comprehensive benefits package including medical, dental, vision, and mental health support.
- 401(k) and employee stock purchasing program.
Salesforce
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Atlanta, GA