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Job Analysis:
This Software Engineer role on Decagon's Voice team is fundamentally about architecting and delivering highly scalable, low-latency systems that enable advanced conversational AI agents to power millions of voice interactions annually. The core focus is on building infrastructure that integrates and orchestrates speech-to-text, text-to-speech, and other multimodal AI models efficiently and reliably, ensuring the AI's human-like empathy and problem-solving abilities can function at scale. Because the system operates under extreme performance constraints, this role demands deep technical expertise in asynchronous programming and systems engineering, along with strong proficiency in Python and Typescript. The engineer will need to proactively prevent and diagnose intermittent problems by building automation and monitoring tools, implying a hands-on, ownership-driven mentality where troubleshooting complex failures across layers is routine. Success here means enabling seamless, magical customer support experiences through resilient, intelligent voice AI infrastructure that can handle hundreds of millions of calls without degradation. The role expects a high level of autonomy, technical depth, and a strategic approach to emerging AI integrations, balancing rapid iteration with production-grade robustness.
Company Analysis:
Decagon is a fast-growing, well-funded AI startup positioning itself as the leader in conversational AI for enterprise customer support. Trusted by top-tier customers like Duolingo and Notion, the company operates in a highly innovative space at the intersection of AI research and real-world application. This environment suggests a culture that values cutting-edge technology, rapid problem-solving, and customer-centric design. The company’s strong backing from prominent investors and founders signals ambitious growth goals and a focus on scalable technical excellence. For a candidate, Decagon offers a chance to work on impactful, highly visible products that redefine customer support experiences. The team dynamic appears collaborative yet demanding, with engineers owning projects end-to-end and expected to dive deep into complex system challenges. Being part of the Voice team means not only developing sophisticated AI infrastructure but also contributing to a mission-driven culture oriented around empathy and intelligent automation. The role likely involves close cross-functional coordination with product and AI research teams and offers significant exposure to leadership and strategic priorities as the company scales.