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Job Analysis:
This Software Engineer role within the Platform Monitoring squad at Grafana Labs is fundamentally about ensuring the robustness, efficiency, and observability of the company's cloud infrastructure and internal platforms. The core purpose is to maintain and enhance the systems that allow smooth deployment and operation of workloads on Kubernetes clusters and cloud providers, with a special focus on monitoring, observability (o11y), and cost management. The role demands a balance of hands-on engineering—building dashboards, managing cloud resource utilization, and improving alerting systems—and strategic decision-making to select appropriate technologies and optimize cost and reliability. Since the team supports critical products like Grafana, Mimir, Loki, and Tempo, reliability and performance are non-negotiable. Given the on-call responsibility, candidates must have a deep understanding of monitoring systems and readiness to act swiftly under pressure. Key skills include experience with observability tools (especially Prometheus and Grafana), cloud cost monitoring, infrastructure-as-code tools like Terraform and Crossplane, and Kubernetes administration. Soft skills such as cross-team collaboration are also critical because the engineer interacts with multiple squads and internal customers. Success in this role looks like sustained improvement in system reliability and cloud cost efficiency, a seamless user experience on production platforms, and proactive enhancement of monitoring pipelines and dashboards that help identify and solve issues early. The job requires a pragmatic engineer comfortable with ambiguity and complexity—someone who can compare alternative solutions and advocate based on data and operational impact.
Company Analysis:
Grafana Labs occupies a unique and influential position in the observability space as both an open-source leader and an enterprise solution provider, with a user base exceeding 25 million globally. This blend of open innovation and commercial sophistication means the company prioritizes robustness, scalability, and user-centric design in its engineering culture. The work environment likely values autonomy, passion for open-source tech, and a customer-first mindset, given its strong enterprise client roster and community roots. Being a remote-first organization considering candidates across Canada (excluding Quebec) reflects a flexible, inclusive approach, while the emphasis on diversity and equal opportunity signals a culture that champions broad perspectives and teamwork. For someone in the Platform Monitoring squad, this means their work directly supports the company’s strategic goals around scalable cloud infrastructure, reliability engineering, and cost optimization—critical for maintaining the company’s competitive edge. The role's visibility is expected to be moderate to high, given the cross-functional impact and the on-call duties, with opportunities to influence product reliability at scale. Overall, Grafana Labs suits engineers who thrive in fast-evolving, dynamic tech spaces with a strong mission around democratizing observability and are motivated by making meaningful contributions visible to millions of users and high-profile enterprise clients.