Search for Software Support Engineer roles in a remote setting. I'm particularly interested in jobs related to Linux, with a focus on Kubernetes and OpenStack. I have a background in Computer Science and experience with Python. I'm looking for full-time positions offering benefits like paid paternity leave.

Okay, I've searched for Software Support Engineer roles in a remote setting with a focus on Linux, Kubernetes, and OpenStack. You have requested full-time positions and mentioned your background in Computer Science with experience in Python. I found 27 suitable positions for you, which include benefits like paid paternity leave.

Software Support Engineer

Remote

Linux

Kubernetes

OpenStack

Computer Science

Full-time

Paid paternity leave

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Software Support Engineer at Canonical is fundamentally centered on resolving complex customer challenges related to the Ubuntu operating system and its associated technologies. This position demands a deep technical proficiency across a wide range of Linux-based applications, cloud environments, and open source platforms, including Kubernetes, OpenStack, and Ceph. Engineers are not just expected to troubleshoot, but also to develop bug fixes and contribute upstream, indicating a strong emphasis on both independent problem-solving and collaboration with diverse teams. Success in this role will require not only technical skills but also excellent communication abilities to work effectively with customers and team members. Candidates will face intricate problems where solutions must be communicated clearly, often translating technical issues into actionable insights for non-technical stakeholders. Therefore, a balance of strong analytical skills and interpersonal engagement is key to thriving in this dynamic, remote-focused environment.

Company Analysis:

Canonical, as a pioneer in open source software, occupies a significant position in the tech industry, especially with its flagship product, Ubuntu, being widely adopted across various sectors like public cloud and AI. This company's commitment to fast and secure software delivery reflects a culture that values innovation, efficiency, and community-driven collaboration. The predominantly remote work structure emphasizes flexibility and results over location, attracting talent from all over the globe. With a strategic focus on growth and maintaining profitability, the Software Support Engineer role is integral in enhancing customer satisfaction and operational effectiveness. The company's values, centered on the ethos of ‘Ubuntu’—humanity towards others—suggest a collaborative and inclusive work environment where building relationships and teamwork are essential for success. For candidates considering this role, an alignment with these cultural values and a passion for open source technology will be critical to long-term satisfaction and effectiveness within Canonical.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex issue in a software project. What steps did you take and what was the outcome?
Describe a situation where you had to work with a cross-functional team to resolve a technical problem. How did you ensure effective communication and collaboration?
Can you share an experience where you had to learn a new technology quickly? How did you approach the learning process and apply it to your work?
How would you prioritize multiple support requests that are all labeled as critical? What criteria would you consider in your decision-making?
What is your experience with Linux-based infrastructure? Can you give an example of a challenge you faced and how you overcame it?
How have you contributed to open source projects or communities in the past? Can you provide specific examples of your involvement?
Imagine you are presented with a customer issue related to Ubuntu that you have never encountered before. What steps would you take to diagnose and resolve the problem?
Consider a scenario where an upstream bug fix you proposed is rejected. How would you handle the situation and address potential concerns from stakeholders?
Why are you interested in working for Canonical and specifically in the Software Support Engineer role?
How do the values of Canonical resonate with your personal values and work philosophy?
What excites you about the future of open-source software, and how do you see yourself contributing to that future at Canonical?
What opportunities for personal and professional development do you think are crucial in a remote work environment like Canonical's?
Can you share a technical challenge you faced while coding in Python, Go, C, or C++ on Linux? What was the problem and how did you solve it?

Job Details

Overview Company

Software Support Engineer

Canonical

3 days ago

Highlight

RemoteFull-timeEntry

Summary

Canonical is seeking a Software Support Engineer to join their team remotely. The role involves working with Linux-based infrastructure and open source applications, supporting Ubuntu and related technologies.

About the Role

As a Software Support Engineer, you will resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes. You will maintain close relationships with Canonical's Field, Support, and product engineering teams, participate in upstream communities, develop bug fixes, and review code. The role requires good judgment in technical methods, effective time management, and clear communication. You will work from home and travel internationally up to 10% of the time for team meetings and events.

About You

Required:

An exceptional academic track record.
Background in Computer Science, STEM or similar.
Experience with Linux and open source software.
Experience with at least one of Python, Go, C or C++ on Linux.
A drive to learn unfamiliar technology and deep-dive difficult issues.
Willingness to travel up to 4 times a year for internal events.

Preferred:

You love technology and working with brilliant people.
You are curious, flexible, articulate, and accountable.
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
You have interest in, or willingness to learn about Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems.

Benefits

Performance-driven annual bonus.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Employee Assistance Programme & Wellness Platform.
Opportunity to travel to new locations to meet colleagues.
Priority Pass and travel upgrades for long-haul company events.

Canonical

We deliver open source to the world faster, more securely and more cost effectively than any other company.

We're also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors.

Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.

Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.

Secure and reliable, elegant and intuitive, and open for innovation - this is the future of open source, which is why we're proud to be the developers of the fastest growing Linux in the world despite already being the most widely deployed.

If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.

www.canonical.com

Philadelphia, PA