Solutions Architect
a day ago
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HybridFull-timeMid
Summary
NiCE is seeking a Solutions Architect to join their team in the United States. The role involves acting as the primary liaison to support NiCE CXone customers through custom deployment projects and ensuring a seamless customer journey.
About the Role
As a Solutions Architect, you will work with clients, stakeholders, and internal teams to elicit, document, and prioritize business, functional, and system-level requirements. You will engage with clients early in the sales cycle, provide best practices consulting, and assist with the solution life-cycle. Your responsibilities will include translating complex data sets into solution-oriented designs, collaborating with cross-functional teams, and serving as the solution expert during pre-sales and implementation cycles.
About You
Required:
- 3+ years of solution architecture experience.
- 3+ years of consulting or customer engagement experience.
- 3+ years of contact center experience.
- Proven experience in integration architecture and solution design.
- Familiarity with AI and NLP technologies, preferably within the CX domain.
- Strong communication and collaboration skills.
Preferred:
- Experience with Cognigy or similar platforms.
- Experience in systems integration, process analysis, and process diagramming.
- Strong multi-tasking skills with the ability to adapt to shifting priorities.
- Proficiency in MS Office suite, including MS Visio and advanced skills in MS Word, MS Excel, and PowerPoint.
Benefits
- Flexible working model with 2 days in the office and 3 days remote each week.
- Opportunities for internal career growth across multiple roles and locations.
NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
United States