Solutions Engineer I
$95k/y-$120k/y
Hologram Inc.2 days ago
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OnsiteFull-timeEntry
Summary
Hologram Inc. is seeking a Solutions Engineer I to join their team in Chicago, IL. The role involves acting as a technical advisor and problem-solver to ensure IoT deployments get online and stay online.
About the Role
As a Solutions Engineer I, you will be responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle—from initial provisioning to full-scale production. Your daily tasks will include executing successful customer onboarding, diagnosing and resolving connectivity issues, and advocating for customers internally to improve the overall platform experience.
About You
Required:
- Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT).
- 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant).
- Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs.
- Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences.
- A strong customer-centric mindset with a focus on solving problems and driving value.
- Proven ability to quickly learn and adapt to new technologies and technical concepts.
Preferred:
- Enjoy solving complex, technical problems that directly impact customers.
- Have a curious, self-driven mindset and aren't afraid to dive into logs, APIs, or device configurations.
- Thrive in customer conversations and can translate technical details into clear, actionable guidance.
- Are comfortable working across teams—from support and sales to product and engineering.
- Want to be part of a fast-moving team where your input shapes both the customer experience and the product.
Benefits
- Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team.
- Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave.
- $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend.
- Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year.
Hologram Inc.
Hologram empowers innovators to build the future. We remove the hurdles from connecting and managing IoT devices, anywhere in the world, by providing cellular connectivity, software, and support for projects of every kind and size. With Hologram, IoT devices get connected and stay connected around the globe. Our Hyper IoT SIM cards provide the performance devices need today backed by the eUICC technology designed to last the lifetime of deployments. Hologram’s streamlined tools allow teams to spend less time analyzing data and more time making decisions that move the needle. Our dashboard is designed for teams to see device performance, manage spend, and equip operations for the future — all in one place. Let’s build the future, together.
Chicago, IL