Sr. Client Success Operations Manager
$125k/y-$155k/y
Luxury Presence2 days ago
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OnsiteFull-timeMid
Summary
Luxury Presence is seeking a Sr. Client Success Operations Manager to join their team in the United States. The role focuses on optimizing processes, systems, and tools to enhance client experience and drive efficiency.
About the Role
As a Sr. Client Success Operations Manager, you will analyze and improve client onboarding, support, and renewal processes. You will manage the technology stack for the Client Success team, track key performance indicators, develop training programs, and collaborate with Sales, Marketing, and Product teams. Additionally, you will lead projects related to client success initiatives and maintain a knowledge base for the team.
About You
Required:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 3 - 5+ years of experience in client success operations or a similar role, preferably in a SaaS or technology company.
- Strong understanding of client success principles and best practices.
- Experience with CRM software (e.g., Salesforce) and project management tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Preferred:
- Experience in the real estate industry.
- Ability to manage multiple projects simultaneously.
Benefits
- Competitive salary and benefits package.
- Opportunity to work in a fast-growing, dynamic company.
- Be part of a passionate and supportive team.
- Make a real impact on the success of our clients.
Luxury Presence
Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Their award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 15,000 real estate professionals, including over 25 Wall Street Journal Top 100 agents.
United States