Sr Customer Success Representative-Life Science
$99.4k/y-$124.2k/y
Honeywell2 days ago
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HybridFull-timeSenior
Summary
Honeywell is seeking a Sr Customer Success Representative-Life Science to join their team in Hamilton Township, NJ. The role focuses on enhancing customer satisfaction and retention while driving revenue growth.
About the Role
As a Sr Customer Success Representative, you will build and maintain strong relationships with customers, act as their main point of contact, and collaborate with cross-functional teams to ensure successful onboarding and adoption of products. You will also monitor customer usage data, identify upsell opportunities, and represent customer needs within the organization. The position requires travel up to 25% within the United States.
About You
Required:
- 5 years of experience in customer success or account management in a B2B software environment.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with Salesforce and customer success tools (Gainsight).
Preferred:
- Bachelor's degree in Biology, Healthcare, Marketing, or a related field.
- Strong preference for life science experience.
- Passion for customer success and satisfaction.
- Ability to work independently and as part of a team.
- Strong leadership and mentoring skills.
- Proactive and results-oriented mindset.
Benefits
- Employer-subsidized Medical, Dental, Vision, and Life Insurance.
- Short-Term and Long-Term Disability.
- 401(k) match.
- Flexible Spending Accounts and Health Savings Accounts.
- EAP and Educational Assistance.
- Parental Leave.
- Paid Time Off (for vacation, personal business, sick time, and parental leave).
- 12 Paid Holidays.
Honeywell
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do. For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Hamilton Township, NJ