Sr CX Training Professional
$84k/y-$105k/y
a day ago
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RemoteFull-timeMid
Summary
Honeywell is seeking a Sr CX Training Professional to join their team in Mason, OH, with a remote work schedule. The role focuses on shaping customer experience training strategies and initiatives to enhance employee capabilities.
About the Role
As a Sr CX Training Professional, you will be responsible for developing and delivering comprehensive training programs that elevate customer experience and strengthen employee skills. You will lead instructor-led training programs based on technical documentation for both technical and non-technical audiences, primarily focusing on industrial maintenance professionals in material handling. Your role will also involve continuously assessing and updating training curricula, delivering safety and operational best practices, and emphasizing material handling systems, controls, and automation.
About You
Required:
- Extensive background in industrial controls automation.
- Experience training professionals in an industrial or manufacturing environment.
- Extensive knowledge and working experience in industrial material handling, maintenance, and operations environments.
- Comfortable presenting and speaking to an audience.
- Ability to travel domestically/internationally up to 70%.
Preferred:
- Bachelor’s degree or equivalent in Education and relevant work experience.
- Experience in PLC, VFD, HMI, industrial communication/networking systems, and electrical systems.
- Excellent writing and editing skills.
- Ability to adapt to evolving products and technology.
- Experience as a trainer/educator for technical products.
- Excellent team and communication skills.
- An ability to take initiative and work with limited direction.
- An ability to influence across a broader organization.
- Being the best at your craft, possesses a strong desire to learn, and having a passion for sharing what you know.
Benefits
- Employer-subsidized Medical, Dental, Vision, and Life Insurance.
- Short-Term and Long-Term Disability.
- 401(k) match.
- Flexible Spending Accounts.
- Health Savings Accounts.
- EAP and Educational Assistance.
- Parental Leave.
- Paid Time Off (for vacation, personal business, sick time, and parental leave).
- 12 Paid Holidays.
Honeywell
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do. For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Mason, OH