Sr Mobile Expert | Bilingual, Preferred
$29.50/h-$36.50/h
T-Mobile21 hours ago
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OnsitePart-timeMid
Summary
T-Mobile is seeking a Sr Mobile Expert | Bilingual, Preferred to join their team in Los Angeles, CA. The role focuses on delivering exceptional customer service and leveraging retail expertise in a dynamic store environment.
About the Role
As a Sr Mobile Expert, you will be responsible for providing best-in-class customer service, resolving customer issues in a single interaction, and selling products based on customer needs. You will receive specialized training and work collaboratively with peers to enhance the customer experience and drive store results.
About You
Required:
- High School Diploma/GED.
- 12+ months of retail experience as a Neighborhood Mobile Expert or equivalent.
- Strong customer service skills with a passion for delivering a world-class shopping experience.
- Retail experience in a high-volume environment.
- Strong organizational skills and attention to detail.
- Ability to pass certification and quarterly re-certification processes.
Preferred:
- Experience in technical care or account care roles.
- Bilingual skills to assist a diverse customer base.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Tuition assistance and college coaching.
- Mobile service and home internet discounts.
T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit: https://www.t-mobile.com.
Los Angeles, CA