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Summary
About the Role
About You
- 8+ years of experience in quality management, program management, or operations leadership roles within the transportation, technology, or insurance industry.
- 1-2 years of cross-functional work implementing large-scale initiatives to multiple support functions/support sites.
- 3+ years experience in the contact center, customer support, or insurance industries.
- 3+ years of cross-functional team and stakeholder management to drive alignment and deliver impact to the business.
- 3+ years leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals.
- 1+ years developing and executing strategic program strategies, driving business results and operational excellence.
- Strong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.
- Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability.
- Experience working with Uber Safety programs, compliance programs, crash claims LOBs, etc either in a Regional or Global capacity.
- Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.
- Proven track record of engaging with dispersed/global teams and stakeholders to achieve high performance and a strong internal culture.
Benefits
- Eligible to participate in Uber's bonus program.
- May be offered an equity award and other types of compensation.
- Eligible for various benefits including medical, dental, and vision coverage.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.