Sr. Engineer SDM Helpdesk
a day ago
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OnsiteFull-timeMid
Summary
Foxconn E BG Group is seeking a Sr. Engineer SDM Helpdesk to join their team in Houston, TX. The role involves providing technical assistance on computer systems and resolving complex issues.
About the Role
As a Sr. Engineer SDM Helpdesk, you will conduct User Acceptance Testing (UAT) for new applications, create and execute test scripts, support application deployments, and provide Level 2/3 support for business-critical applications. You will also investigate technical issues using SQL, collaborate with development teams, and mentor junior help desk staff.
About You
Required:
- Bachelor's degree in IT.
- 2+ years of hands-on User Acceptance Testing experience.
- Intermediate SQL skills including SELECT, JOIN, WHERE clauses, and basic functions.
- Experience supporting business applications (ERP, CRM, or similar).
- Understanding of relational database concepts.
- Knowledge of ITIL processes and best practices.
Foxconn E BG Group
E Business group has more than 50,000 employees, with a global footprint that includes the United States, China, Taiwan, and over 10 other countries, with functions including R&D, sales, manufacturing, supply chain management, products and services extending into IT product manufacturing (computers, printers, printer cartridges, monitors, game consoles, and wireless speakers), industrial PCs, after-sales services, recycling, peer-to-peer digital payment platform, and strategic investments, on behalf of customers to provide an end-to-end, one-stop solution for R&D, manufacturing, sales/marketing, and after-sales services.
Houston, TX