Sr. IT Operations Manager (5927)
$147k/y-$221k/y
2 days ago
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OnsiteFull-timeSenior
Summary
MetroStar is seeking a Sr. IT Operations Manager to lead a high performing, mission-critical team for a 24/7/365 customer in Arlington, VA.
About the Role
As a Sr. IT Operations Manager, you will be responsible for leading IT service delivery, Network Operations, and Server Operations support. Your daily tasks will include working with technical teams to provide day-to-day operations, managing customer relationships, planning improvements to service delivery, and preparing executive-level reports to ensure optimal performance.
About You
Required:
- 5 years of experience leading a team that does 24/7/365 Service Desk, Network Operations, and Server Operations.
- CISSP, CRISC, CISM, ITILv3 intermediate or expert level certifications.
- Knowledge providing on-call support to technical teams during unplanned outages.
- Hands-on experience with ServiceNow, VMWare, ManageEngine, and NeuralStar.
- Ability to effectively analyze, prioritize, organize, and execute tasks in a high-pressure, dynamic environment.
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
- Deep experience collaborating with other teams to solve problems within complex technological infrastructure.
- An active TS/SCI security clearance.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
MetroStar
MetroStar is a leading provider of secure digital transformation and Artificial Intelligence (AI)-enabled solutions, specializing in delivering cutting-edge IT services to government agencies and defense organizations. Our work spans AI, Application Modernization, Enterprise IT, and Digital Experience, with a mission to deliver cutting-edge solutions while quickly addressing the needs of a rapidly evolving market. We are eclectic – coders, creatives, strategists, and everything in between. To find out why we love what we do and to search our open positions, visit us at metrostar.com/join-us
Arlington, VA