Sr. Manager, Customer Success - Enterprise
$135k/y-$172.5k/y
Smartsheet19 hours ago
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OnsiteFull-timeSenior
Summary
Smartsheet is seeking a Sr. Manager, Customer Success - Enterprise to join their team in Boston, MA. The role involves building and scaling the Enterprise Customer Success team, managing Customer Success Managers, and driving customer adoption and retention.
About the Role
As a Sr. Manager of Customer Success, you will manage a team of Customer Success Managers, collaborate with Sales and Marketing, and be responsible for driving successful product usage and customer value. You will set expectations, develop a collaborative team culture, and use data to track performance and forecast retention. The role also involves creating a positive customer journey and promoting operational excellence across the team.
About You
Required:
- 5+ years working in a leadership capacity.
- 8+ years of Customer Success or Account management experience in a technology/software environment.
- Bachelor's (BA/BS) degree.
Preferred:
- Experience working in cloud applications.
- Passion for mentoring and team growth.
- Outstanding management skills across varied responsibilities.
Benefits
- Medical/vision and dental coverage options for full-time employees.
- 401k Match to help you save for your future.
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Sick Time Off.
- 12 paid holidays per year.
- Up to 24 weeks of Parental Leave.
- Opportunities for professional growth and development.
Smartsheet
Smartsheet is the enterprise work management platform. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more. Backed by enterprise-grade security, Smartsheet is used by more than 75% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases.
Boston, MA