Sr. Manager, General IT User Support
a day ago
Highlight
OnsiteFull-timeSenior
Summary
Alcon is seeking a Sr. Manager, General IT User Support to join their team in Fort Worth, TX. The role involves leading the product vision, strategy, and governance of Microsoft product capabilities across the global infrastructure.
About the Role
As the Sr. Manager, General IT User Support, you will be responsible for defining the strategic roadmap for Microsoft 365, Azure, and Teams, ensuring alignment with enterprise IT goals. You will develop tactical guidelines for Microsoft product change impact, manage video conferencing solutions, and collaborate with various teams to enhance user experience and adoption of Microsoft technologies.
About You
Required:
- Bachelor's Degree or equivalent years of directly related experience.
- 7 years of relevant experience in IT service operations.
- 5 years of demonstrated leadership.
Preferred:
- In-depth knowledge of Microsoft technologies.
- Experience with roadmap and framework definition.
- Strong vendor management and stakeholder management skills.
- Proven experience with Webex, Zoom, Teams, and AV hardware ecosystems.
Benefits
- Robust benefits package including health, life, retirement, and paid time off.
- Collaborative and diverse work environment.
Alcon
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care. Learn more at www.alcon.com.
Fort Worth, TX