Sr. Manager, Information Systems Shared Services
$175k/y-$190k/y
21 hours ago
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OnsiteFull-timeDirector
Summary
Arrowhead Pharmaceuticals, Inc. is seeking a Sr. Manager, Information Systems Shared Services to lead their team in San Diego, CA. The role involves managing the IS shared services function, ensuring high-quality help desk support, lab IS operations, and vendor relationship management.
About the Role
As a Sr. Manager, Information Systems Shared Services, you will lead a distributed team across California and Wisconsin, ensuring effective help desk support and lab IT operations. You will design operational frameworks, establish KPIs, and foster cross-training to create an agile team culture. Your responsibilities include managing vendor relationships, ensuring compliance with industry regulations, and developing disaster recovery plans.
About You
Required:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years of progressive experience in IT, with 3-5+ years in leadership roles managing teams.
- Strong background in help desk operations, endpoint management, lab IT support, and access governance.
- Proven ability to build operational frameworks, metrics, and cross-training programs.
Preferred:
- Experience in a biotech, pharma, or life sciences environment.
- Experience with ITSM tools (e.g., FreshService, ServiceNow, Jira Service Management).
- Familiarity with GxP, FDA 21 CFR Part 11, and other biotech/pharma compliance frameworks.
- Knowledge of cloud-based productivity and collaboration suites (e.g., Microsoft 365, SharePoint).
Benefits
- Competitive salaries and an excellent benefits package.
Arrowhead Pharmaceuticals
At Arrowhead Pharmaceuticals we are breaking the mold of medicine. We are pushing the boundaries of therapeutic development and revolutionizing how we care for hard-to-treat illnesses. As a company we harness collaboration and innovation to rapidly advance drugs from discovery to the clinic. All applicants: Please be aware of employment scams using Arrowhead’s name and the names of Arrowhead’s employees. All job related Arrowhead communication should come from the domain @arrowheadpharma.com.
San Diego, CA