Sr. Program Manager, Field Support Partner, Worldwide Grocery Stores (WWGS) Operations Business Support
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Summary
About the Role
About You
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- High degree of accountability for data integrity with ability to build self-checking mechanisms.
- Strong ability to connect task completion to KPIs and business outcomes.
- Ability to translate complex data into clear recommendations for senior leadership.
- Deep understanding of store operations, labor planning, and field support models.
- Skilled at partnering across Operations, Finance, Merchandising, and Process teams.
- Ability to design efficient workflows and governance structures.
- Experience with BI tools (QuickSights), workflow automation (Smartsheet), and emerging AI tools.
- Deep understanding of retail operations, store systems, and grocery industry challenges.
- Experience with retail technology systems including POS, inventory management, supply chain, and customer experience platforms.
- Knowledge of grocery-specific requirements including food safety systems, temperature monitoring, and perishable goods handling.
- Familiarity with omnichannel retail strategies and integration between physical and digital grocery experiences.
Benefits
- Comprehensive benefits package including health insurance (medical, dental, vision, prescription).
- 401(k) matching.
- Paid time off and parental leave.
- Sign-on payments and restricted stock units (RSUs).
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.