Sr. Service Quality Engineer
$98.5k/y-$123.1k/y
Rivian3 days ago
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OnsiteFull-timeMid
Summary
Rivian is seeking a Sr. Service Quality Engineer to join their team in Normal, IL. The role involves serving as a critical link between customers and engineering teams to enhance product quality and reliability.
About the Role
As a Sr. Service Quality Engineer, you will identify and escalate product issues, utilize data analytics to monitor trends, support new product launches, and drive process improvements across various teams. You will also provide technical expertise for investigations related to product quality and ensure compliance with safety standards.
About You
Required:
- Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Automotive) or a closely related technical field.
- 3-5 years of experience in automotive quality or service support, managing technical feedback between field operations and design engineering.
Preferred:
- Experience in SQL, Python, JIRA, Smartsheet, Google Drive, and Excel.
- ASE Certifications (A1-A8).
Benefits
- Comprehensive benefits package including life, medical, dental, and vision insurance.
- Paid vacation and sick leave.
- 401(k) Plan and Employee Stock Purchase Program eligibility.
Rivian
Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.
Normal, IL