Sr. Systems Engineer - Events Technology
$150k/y-$227k/y
Salesforce16 hours ago
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HybridFull-timeSenior
Summary
Salesforce is seeking a Sr. Systems Engineer - Events Technology to join their Marketing Event Technology team in a hybrid office in San Francisco, CA. The role focuses on optimizing the RainFocus platform for event marketers.
About the Role
As a Sr. Systems Engineer, you will administer the RainFocus platform, ensuring its reliability and scalability. Your responsibilities include configuring event data architecture, managing integrations with CRM and marketing systems, and serving as the primary contact for platform issues. You will also enforce governance standards, lead change management, and drive continuous improvement in event setup processes.
About You
Required:
- 5+ years of experience administering enterprise SaaS platforms (event technology, marketing platforms, CRM, or similar).
- 2+ years of hands-on experience administering RainFocus or a comparable enterprise event management platform.
- Strong experience configuring workflows, forms, templates, permissions, and governance models in a multi-user environment.
- Experience managing user access, roles, and data privacy in systems handling attendee and customer data.
- Working knowledge of integrations and data flows between SaaS platforms (e.g., CRM, marketing automation, identity, analytics).
- Proven ability to troubleshoot complex platform and configuration issues and partner with vendors for resolution.
- Experience supporting operational teams in a self-serve or scaled delivery model.
- A related technical degree required.
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
Preferred:
- Advanced expertise in configuring RainFocus with the Salesforce CRM and Marketing Cloud stacks via REST APIs, webhooks, or middleware like MuleSoft.
- Proven track record of designing 'Master Templates' and automated workflows that enable regional teams to launch localized events rapidly while maintaining strict data integrity.
- Deep technical knowledge of SSO/SAML protocols and global data privacy standards (GDPR/CCPA) to ensure secure, compliant attendee journeys.
- Experience using Agile/Scrum methodologies to lead platform change management and utilizing Tableau or CRM Analytics to monitor platform health and event ROI.
Benefits
- Time off programs
- Medical, dental, and vision coverage
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k) plan
- Employee stock purchasing program
Salesforce
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San Francisco, CA