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Summary
About the Role
About You
- Minimum of 5 years in Customer Experience, including leading in a highly matrixed, cross-functional environment.
- Proven expertise in service design and blueprinting, with the ability to map complex service ecosystems and identify pain points.
- Strong presence and compelling communication skills across all organizational levels.
- Robust analytical and problem-solving skills with experience using data for customer insights and recommendations.
- Experience in product management or experience design.
- Strong acumen in understanding customer behavior and applying design thinking methodologies.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Opportunities for professional development and career advancement.
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