Strategic Account Manager
Kaseya20 hours ago
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OnsiteFull-timeSenior
Summary
Kaseya is seeking a Strategic Account Manager to join their team in Miami, FL. The role focuses on cultivating long-term relationships with strategic customers to drive retention, revenue growth, and customer satisfaction.
About the Role
As a Strategic Account Manager, you will serve as the primary point of contact and strategic advisor for top-tier enterprise clients. Your responsibilities include managing high-value accounts, identifying growth opportunities, ensuring contract renewals, advocating for customer needs, leading business reviews, collaborating with cross-functional teams, and staying informed on industry trends.
About You
Required:
- 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
- Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
- Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
- Excellent written and verbal communication skills, including presentation and storytelling abilities.
- Experience in building and executing strategic account plans.
Preferred:
- Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
- Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
- Bachelor’s degree in Business, Technology, or related field. MBA is a plus.
Kaseya
Kaseya is the leading global provider of AI-powered IT management and cybersecurity software. Its Kaseya 365 platform is purpose-built to meet the demands of multifunctional IT professionals, offering a unified solution to manage infrastructure, secure endpoints, back up critical data and streamline operations. Serving nearly 50,000 MSPs and IT departments across more than 170 countries, Kaseya's portfolio includes trusted brands such as Datto, Unitrends, IT Glue, ConnectBooster, Spanning Cloud Apps, RapidFire Tools and more. Headquartered in Miami, Florida, Kaseya is privately held with operations in more than a dozen countries.
Miami, FL