Strategic Customer Research Analyst
$100k/y-$130k/y
HUMAN3 days ago
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OnsiteFull-timeEntry
Summary
HUMAN is seeking a Strategic Customer Research Analyst to join their Research team in New York, NY. The role involves working directly with large customers to provide insights that enhance their defenses and improve HUMAN's products.
About the Role
As a Strategic Customer Research Analyst, you will lead research initiatives for major customer accounts, deliver specialized insight reports, identify customer concerns, and collaborate with various teams to enhance product features. You will analyze large datasets, develop defenses against novel threats, and document your findings to ensure transparency and auditability.
About You
Required:
- Strong sense of ownership and accountability for work quality and accuracy.
- Ability to present complex data clearly to non-technical audiences.
- Experience in providing exceptional customer support and working with strategic clients.
- Innovative problem-solving skills through experimentation and application of emerging technologies.
- Proficiency in SQL.
Preferred:
- Experience with Python, including usage of Jupyter notebooks.
- Knowledge of AdTech, including ORTB programmatic ecosystem and DSP vs. SSP relationships.
- Experience working with multi TB to PB datasets in cloud databases.
Benefits
- Comprehensive total rewards package for personal and professional development.
- Well-being and learning stipends.
- Flexible work options and dedicated time off.
HUMAN
HUMAN (formerly White Ops) is a cybersecurity company that protects organizations by disrupting bot attacks, digital fraud and abuse. We leverage modern defense to disrupt the economics of cybercrime by increasing the cost to cybercriminals while simultaneously reducing the cost of collective defense. Today, we verify the humanity of more than 20 trillion digital interactions per week across advertising, marketing, e-commerce, government, education and enterprise security, putting us in a position to win against cybercriminals.
New York, NY