Strategic Customer Success Manager (NYC)
$120k/y-$160k/y
CoverForcea day ago
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HybridFull-timeMid
Summary
CoverForce is seeking a Strategic Customer Success Manager to join their team in New York, NY. The role involves owning a book of business and driving activation, adoption, and platform usage across agency networks, wholesalers, and enterprise customers.
About the Role
As a Strategic Customer Success Manager, you will act as the strategic leader responsible for customer health, adoption, and platform-driven revenue growth. You will build trusted relationships with stakeholders, develop and execute account plans, and proactively identify and mitigate risks. Your focus will be on moving customers from onboarded to habitual users by designing and executing adoption strategies, analyzing user activation data, and conducting training sessions. You will also oversee onboarding of new customers and own bind rate, user activation, and adoption depth targets for your accounts.
About You
Required:
- 4+ years in Customer Success, Account Management, or a similar customer-facing role in a B2B SaaS or platform company.
- Proven track record of driving measurable customer outcomes such as user activation, adoption growth, retention, or revenue performance.
Preferred:
- Experience owning a revenue or performance quota.
- Prior experience or knowledge within the insurance space (carriers, MGAs, brokers, agency management systems, or insurtech).
Benefits
- Competitive cash and equity compensation package.
- Full healthcare, dental, and vision benefits for employees and their families.
- Unlimited PTO.
- Monthly in-person meetups (on the company).
- Parental leave for all kinds of parents (including adoption and foster care).
- Hybrid work environment (3 days in office).
CoverForce
Started in The University of Pennsylvania's Innovation Labs and grown to work with multiple top 10 P&C insurance companies.
New York, NY