Strategic Service Manager
Layer 9 IT20 hours ago
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OnsiteFull-timeDirector
Summary
Layer 9 IT is seeking a Strategic Service Manager to join their team in Suffolk, VA. The role involves leading client-facing account management teams to enhance client strategy and experience through a proactive service model.
About the Role
As a Strategic Service Manager, you will be responsible for leading, coaching, and developing cross-functional service teams. Your tasks will include establishing clear roles and KPIs, optimizing workflows, ensuring proactive client services, and using performance metrics to drive accountability and improvement.
About You
Required:
- Experience leading client-facing teams, preferably in an MSP or IT Services company.
- Proven ability to optimize processes and deliver measurable results.
- Strong operational knowledge (ITIL, EOS, or TruMethods is a plus).
- Excellent communication and conflict resolution skills.
Preferred:
- Comfort balancing strategic planning with tactical execution.
Benefits
- A culture of accountability and collaboration.
- Career growth paths with technical and leadership development.
- Competitive pay and benefits, including PTO designed for balance.
- Opportunities to implement your ideas and make a measurable impact.
Layer 9 IT
Layer 9 was built around the mission to exceed the expectations of our clients. By anticipating and meeting all their technology needs, through extraordinary service, protection, and around the clock support, our customers can focus on what's really important, the future of their business.
Suffolk, VA