Okay, I've searched for Subject Lead roles in Coppell, TX, for full-time positions, requiring excellent communication skills, problem-solving experience, and the ability to work in a fast-paced environment. I have found 57 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Subject Lead, ERT (Night Shift) at Vivid Seats is fundamentally tasked with ensuring operational efficiency and superior service quality within the company's ticketing ecosystem during late hours. This role emphasizes team oversight, requiring the individual to actively engage with frontline agents to maintain productivity and morale in a fast-paced environment. The primary responsibilities include problem-solving complex order issues, providing real-time assistance, and maintaining effective communication through platforms like Slack. Success in this position hinges on the ability to forge strong relationships with agents, actively contribute to team success, and demonstrate versatility in handling administrative tasks alongside urgent customer order resolutions. This requires not only acute interpersonal skills to foster a positive atmosphere but also technical proficiency in company processes to navigate challenges swiftly and efficiently, ultimately enhancing the overall experience for fans seeking live event access. The ideal candidate will showcase a proactive approach, making data-informed decisions to improve team dynamics and agent performance, thereby reflecting the company's commitment to exceptional service and innovation in ticketing.

Company Analysis:

Vivid Seats operates in the competitive landscape of online ticket marketplaces, positioning itself as a leading player dedicated to fostering live event connections between fans and their favorite artists or teams. As a company founded on the principle that 'Life Happens Live,' Vivid Seats embodies a culture centered around the transformative power of experiences and innovation. Their recognition as one of Built In's top places to work in 2025 suggests a commitment to employee satisfaction, collaboration, and continuous improvement. The company culture is likely fast-paced and dynamic, emphasizing unity among teams while valuing each employee as a critical component of success. This role specifically fits within the larger framework of ensuring operational excellence, critical for maintaining Vivid Seats' reputation and customer satisfaction. As the Subject Lead, ERT, you would play a vital role in shaping agent success and overall business continuity, directly contributing to the company's broader objectives of driving growth and enhancing the customer experience amid market challenges. The position not only aligns with Vivid Seats' growth trajectory but also offers an opportunity for personal development within a supportive and evolving environment that prioritizes innovation and collaboration.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to handle a high-pressure situation with a customer. How did you manage it?
• 2. Describe an instance when you successfully improved a process or policy in your previous role. What was the outcome?
• 3. Can you provide an example of how you've built rapport with teammates in a fast-paced environment?
• 4. Tell me about a time when you identified a trend affecting your team’s performance. How did you address it?
• Technical/Role-Specific Questions:
• 5. How would you approach a situation where an agent is struggling with a complicated customer order?
• 6. What strategies would you employ to ensure that key team responsibilities are met throughout the day?
• 7. Describe your experience with using technology and tools to track performance or operational metrics.
• 8. How do you maintain accuracy in communication while multitasking under a tight deadline?
• Situational Questions:
• 9. Imagine you are faced with an urgent issue where multiple agents are unclear about recent policy updates. How would you handle this?
• 10. If an agent is continuously making the same mistakes on order processing, what steps would you take to provide support and drive improvement?
• Company Fit/Motivation Questions:
• 11. Why are you interested in working at Vivid Seats, and how do you see your values aligning with our mission?
• 12. What do you believe is the most important factor in providing exceptional customer experiences in the live event industry?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you share more about the team culture within the ERT department and how it fosters collaboration?
• 14. What types of ongoing training and development opportunities does Vivid Seats provide to ensure employee growth?
• 15. How does this role contribute to the company’s short and long-term objectives?