Supervisor - Customer Service (hourly)
2 days ago
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OnsiteFull-timeMid
Summary
Walman Optical is seeking a Supervisor - Customer Service (hourly) to join their team in Traverse City, MI. The role involves supervising and training employees while managing the Office/Customer Service area to ensure high efficiency and engagement.
About the Role
As a Customer Service Supervisor, you will be responsible for overseeing customer service operations, managing employee performance, and ensuring high-quality service standards. Your duties will include training staff, troubleshooting production issues, maintaining communication with accounts, and suggesting process improvements. You will also ensure compliance with company policies and foster a motivating work environment.
About You
Required:
- High school diploma, GED, or equivalent work experience.
- 4+ years of experience in customer service, hospitality, or call center environment.
- Excellent telephone etiquette and ability to handle difficult customer situations.
- Ability to perform clerical and computer functions in support of lab operations.
- Knowledge of Digital Vision Inc. (DVI) optical manufacturing software.
- Strong verbal and written communication skills.
Preferred:
- Previous supervisory experience.
Benefits
- Competitive bonus and/or commission plan.
- Health care benefits.
- Retirement savings plan.
- Paid time off/vacation.
- Employee discounts.
Walman Optical
Whether you have many needs or one big challenge, we can help. With expertise across the eyecare spectrum along with the widest selection of products, we have the knowledge to go beyond being a valued supplier to becoming your most trusted business partner.
Traverse City, MI