Supervisor, Customer Care - Residential
a month ago
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OnsiteFull-timeMid
Summary
Cable ONE is seeking a Supervisor, Customer Care - Residential to oversee customer service operations in Boise, ID. The role involves leading a team of customer service representatives and ensuring a positive shopping experience for customers.
About the Role
As a Supervisor, Customer Care - Residential, you will be responsible for managing day-to-day customer service operations, supervising a team, resolving customer inquiries, training new hires, tracking performance metrics, and implementing process improvements to enhance customer satisfaction.
About You
Required:
- High school diploma or equivalent (Bachelor's degree preferred).
- Minimum of two (2) years of previous experience in a retail/customer service supervisory role.
- Strong leadership and communication skills.
- Proficiency in handling customer inquiries, complaints, and conflict resolution.
- Knowledge of retail operations and customer service principles.
Preferred:
- Ability to multitask, prioritize, and work efficiently in a fast-paced retail environment.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Cable ONE
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions. For more information about Cable One business service, visit business.cableone.net or call (855) 692-4145.
Boise, ID