About the Role

As a Supervisor, Customer Service, you will lead a team in a dynamic call center environment, providing feedback and support to help representatives meet their performance goals. Your responsibilities will include monitoring team performance, assisting with escalated customer issues, and ensuring departmental standards for customer experience are met. You will also handle personnel issues, provide ongoing coaching, and maintain interdepartmental relationships to align on business initiatives.

About You

Required:

Ability to read, write, speak and understand English and Spanish.
High School diploma with some college coursework in business or related field; or equivalent experience.
5-7 years of customer service/call center experience.

Preferred:

Bachelor’s Degree.
3+ years of supervisory or leadership experience, preferably of a team of 10 or more.
Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry.

Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights

Supervisor, Customer Service (Bilingual)

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Summary

About the Role

About You

Benefits