Support Analyst (IT-Client Services)
$27.99/h-$28.89/h
Inside Higher Ed2 days ago
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OnsiteFull-timeMid
Summary
Inside Higher Ed is seeking a Support Analyst (IT-Client Services) to join their Client Services team at all sites. The role involves troubleshooting, diagnosing, and repairing computing-related problems while providing high levels of customer service.
About the Role
As a Support Analyst, you will assist in maintaining advanced client services systems, including VDI, SCCM, and classroom technologies. Your responsibilities will include field repair, onsite troubleshooting, maintaining computer equipment inventory, training faculty and staff, and ensuring compliance with software licensing. You will also assist with the installation and testing of technological equipment, repairs, upgrades, and maintaining documentation of procedures.
About You
Required:
- Associate's degree or higher.
- Minimum of three (3) years relevant IT work experience.
- Experience providing in-person, walk-up or remote IT support.
- Deploying and supporting Windows, installing/uninstalling PC hardware/software.
Preferred:
- Bachelor's Degree.
- A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications.
- VMware certifications and other technical certifications.
Benefits
- Health, Dental, Vision insurance.
- Life insurance; Optional life.
- Disability insurance.
- Tuition reimbursement.
- MVCC Tuition waiver.
- SURS Retirement plan.
- Vacation Days.
- Holidays.
- Sick Leave.
- Personal days.
- Bereavement days.
- Tax-sheltered annuity plans.
Inside Higher Ed
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
Palos Hills, IL