Support Analyst - Core
$28.13/h-$42.19/h
OneTrust6 months ago
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HybridFull-timeMid
Summary
OneTrust is seeking a Support Analyst - Core to join their Global Customer Support team in Atlanta, GA. The role involves providing ongoing technical support and troubleshooting for OneTrust customers.
About the Role
As a Support Analyst, you will take support cases from the Level 2 or 3 support queue, manage a varied workload of customer support cases, and collaborate with product teams to troubleshoot issues and provide solutions. You will also develop a deep understanding of the OneTrust platform and contribute to the support community by creating knowledge articles and process improvements.
About You
Required:
- Degree, higher education qualification or 3-5 years' work experience in a similar role.
- Demonstrated experience working with the OneTrust Privacy platform or relevant technical skills such as web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations.
Preferred:
- Privacy industry experience or CIPP/E / CIPM certified.
- Language skills (French, German, Spanish, Portuguese).
- Familiarity with IAB TCF 2.0 framework.
Benefits
- Comprehensive healthcare coverage.
- Flexible PTO.
- Equity RSUs.
- Annual performance bonus opportunities.
- Retirement account support.
- 14+ weeks of paid parental leave.
- Career development opportunities.
- Company-paid privacy certification exam fees.
OneTrust
OneTrust’s mission is to enable the responsible use of data and AI. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. For more information, visit www.onetrust.com.
Atlanta, GA