Support Desk Technician Tier 2
Proper Sky - Managed IT ServicesHighlight
Summary
About the Role
About You
- 5+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment.
- Strong knowledge of Microsoft 365, Azure AD, Exchange Online, SharePoint, Teams, and Intune.
- Proficient in troubleshooting Windows OS, servers, and networking issues (DNS, DHCP, VPN, VLANs, firewalls).
- Certifications such as CompTIA Network+/Security+, Microsoft AZ-104, Azure Administrator Associate, and Cisco CCNA.
- Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools.
Benefits
- Medical, dental, vision & long-term disability insurances.
- Generous sick, vacation, and paid time off.
- SIMPLE IRA + match.
- Career development opportunities.
- Unlimited snacks & weekly paid lunches.
- Regular company outings.
- Community volunteer opportunities.
Elevate your IT and finally get freedom to focus. Are you constantly bogged down by the same IT issues, unable to focus due to endless interruptions? It’s time to break free from the cycle of mediocre IT. Discover how to get your IT from mediocre to great. No BS. Just Proper IT. That’s the Proper Way. Only from Proper Sky. Proper Sky is a managed IT services provider (MSP) delivering IT solutions and IT support services to businesses across the Greater Philadelphia Area since 2006. Our ideal customers have real day to day technology needs and believe that maximizing worker and system uptime is the ideal way to drive down system costs. Are you a small business (SMB) with 20 to 300 employees? Do you see technology as a competitive advantage and a way to differentiate your organization? Contact us to see if our services are a good fit for your business needs. We're here to help! - 24x7 IT helpdesk support - IT system management - Cloud services (Microsoft 365 and Azure) - Digital Transformation - Cybersecurity management - Compliance - IT strategy and consulting - Backup and disaster recovery (BDR) - unified voice, telephony - and more!