Support Engineer II
$65k/y-$90k/y
Laserfichea year ago
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RemoteFull-time2+ yearsMid
Summary
Laserfiche is seeking a Support Engineer II to join their team remotely in the United States. The role involves providing technical support for Laserfiche software in both SaaS and self-hosted environments.
About the Role
As a Support Engineer II, you will communicate with Solution Providers and customers across various industries to address technical issues with Laserfiche software. Responsibilities include troubleshooting, resolving, and documenting technical issues, monitoring system performance, and collaborating with software engineering teams. You will also mentor new support engineers and develop strong working relationships with customers and teams.
About You
Required:
- 4-year degree (BA, BS) or equivalent industry experience.
- Ability to work the shift schedule 6:00 AM to 3:00 PM Eastern Time.
- Experience in systems troubleshooting, including database systems, TCP/IP-based networking, web applications, and Windows and Linux system administration.
- Two-to-five years of software support experience in a customer-facing role.
- Exceptional problem-solving, analytical, communication, and customer service skills.
Preferred:
- Experience and certification in working with AWS.
- Skills in scripting/programming in one or more of the following: PowerShell, Bash, Python, C#, JavaScript, and Ruby.
- Basic knowledge of SQL, HTML, CSS, and JS.
Benefits
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- Various 401(k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options (Employees are fully covered under HMO)
Laserfiche is the leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Accelerating how business gets done.
United States