Support Engineer
Content Guru2 days ago
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OnsiteFull-timeEntry
Summary
Content Guru is seeking a Support Engineer to join their team in Reston, VA. The role involves providing technical support and incident management for their enterprise cloud Customer Experience solutions.
About the Role
As a Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving technical issues across the platform. You will act as the first point of contact for customer inquiries, ensuring high service standards and excellent customer satisfaction. The role requires you to log and manage support tickets, liaise with internal teams, and contribute to continuous improvement efforts.
About You
Required:
- Bachelor's degree in a STEM or Computer Science-related subject, or equivalent experience.
- Strong technical problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to remain professional under pressure.
- Strong attention to detail.
- Ability to manage multiple tasks without compromising service levels.
- Proactive and self-motivated approach.
- Commitment to delivering high standards of customer satisfaction.
- Willingness and flexibility to work on a shift rota, including occasional out-of-hours support.
Preferred:
- Experience in a customer-facing technical role.
- Second- or third-line support experience.
- Network troubleshooting experience.
- Knowledge of Linux, Microsoft, or networking technologies.
- Experience with software development languages.
- Additional language skills (e.g. French, German, Spanish, Japanese).
Content Guru
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
Reston, VA