Okay, I've searched for Support Engineer roles in Seattle requiring 3+ years of technical support experience and knowledge of scripting languages, with an emphasis on customer relationships. I found 54 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Support Engineer role in Linear Ops at Prime Video is fundamentally designed to enhance the customer experience by ensuring seamless access to live TV options and high-quality programming. The core purpose of this role is to act as a crucial problem solver and collaborator, addressing technical challenges and providing support to both internal stakeholders and external partners. Primary responsibilities include managing technical escalations, conducting root-cause analyses, and proactively improving operational efficiencies through automation. Strong scripting abilities are emphasized, reflecting the need for innovative solutions to mitigate issues efficiently. The ideal candidate must navigate a fast-paced environment with complex, sometimes ambiguous challenges. Success in this role will be reflected in improved customer satisfaction metrics, reduced incidents of technical disruptions, and the successful implementation of changes that drive user engagement. Within the first 6-12 months, the expectation is to demonstrate tangible enhancements to the linear discovery process and operational workflows, coupled with effective communication with senior leadership regarding performance and progress.

Company Analysis:

Amazon Prime Video stands at the forefront of the streaming industry, characterized by its commitment to delivering an unmatched digital video experience. As part of Amazon Studios, this team prioritizes innovation and customer-centric solutions, focusing on broadening the selection and enhancing the quality of programming available to viewers worldwide. The company's culture likely values adaptability, creativity, and a relentless focus on customer satisfaction, which will provide an exciting yet challenging environment for the Support Engineer role. Given that this position operates within a dynamic team dedicated to operational excellence, the engineer will contribute significantly to Prime Video’s goals by implementing solutions that ensure robust service delivery. As part of a diverse team, collaboration across multiple functions—engineering, product, and operations—will be crucial. Amazon’s strategic approach of viewing team members as essential to shaping the future customer experience suggests that this role is integral not just to day-to-day operations but also to overarching business objectives.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to troubleshoot a complex technical issue. What steps did you take to resolve it and what was the outcome?
• 2. Describe a situation where you had to work collaboratively with a cross-functional team to achieve a common goal. What challenges did you encounter and how did you overcome them?
• 3. Give an example of when you implemented a process improvement that led to significant efficiency gains. How did you identify the need for this change?
• 4. Share a time when you faced an urgent problem under a lot of pressure. How did you handle it and what did you learn from the experience?
• Technical/Role-Specific Questions:
• 5. Can you describe your experience with scripting languages? How have you used them in previous roles to automate processes?
• 6. What methods would you use to conduct a root cause analysis for a technical failure in a live service?
• 7. Explain your understanding of agile/scrum methodologies. How have you applied these in a technical support or engineering context?
• 8. Describe your experience with operations monitoring and metrics reporting. How do they contribute to effective incident management?
• Situational Questions:
• 9. Imagine you are faced with a high-severity issue that requires immediate attention but also involves external partners. How would you prioritize your actions?
• 10. Suppose a new product feature is causing customer complaints about usability. How would you approach gathering information and implementing changes?
• Company Fit/Motivation Questions:
• 11. What excites you most about the opportunity to work at Amazon Prime Video and specifically in the Linear Operations team?
• 12. How do you see yourself contributing to Amazon's mission of delivering the world's best digital video customer experience?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you tell me more about the current challenges the Linear Operations team is facing and how this role contributes to addressing them?
• 14. What opportunities for growth and professional development does the company offer to its Support Engineering team?
• 15. How does the team measure success in this role, and what are key performance indicators that you think I should keep in mind?