Support Engineering Manager
$156.4k/y-$211.6k/y
Retool2 days ago
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HybridFull-timeMid
Summary
Retool is seeking a Support Engineering Manager to join their team in New York, NY. The role involves managing a team of Support Engineers to solve customer problems and ensure their success on the Retool platform.
About the Role
As a Support Engineering Manager, you will lead a team of Support Engineers, setting goals and targets, coordinating with cross-functional teams, and ensuring effective communication. You will be responsible for mentoring team members, managing team outputs, and improving support efficiency through long-term projects. Your role will also involve collaborating with engineering teams to prepare for product launches and address customer feedback.
About You
Required:
- 2+ years managing technical teams of 3+ full-time direct reports.
- 4+ years of experience working in a customer-facing role for a technical product.
- Familiarity with B2B enterprise software and service level agreements.
- Intermediate understanding of JavaScript.
- Experience working with a SQL or NoSQL database management system.
Preferred:
- Familiarity with enterprise-level data architecture and networking.
- Experience coordinating with software engineers on bug resolution timelines and incident reviews.
- Ability to navigate high stakes topics effectively through both written and in-person communications.
Benefits
- Comprehensive benefit plan including medical, dental, vision, and 401(k).
- Hybrid work location.
- Additional compensation in the form of equity and/or commission.
Retool
Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business. Retool is the application layer for AI and leading platform for internal software development, trusted by over 10,000 companies worldwide, including Amazon, Stripe, Brex, and Orangetheory Fitness. Using Retool, developers deploy sophisticated apps and agents dramatically faster without sacrificing quality or control, combining powerful building blocks with the flexibility of custom code. To learn more and start building for free today, visit https://retool.com
New York, NY