SVP - Consumer Bank Data Analytics, CX and Research Leader
U.S. BankHighlight
Summary
About the Role
About You
- 15+ years of experience in data analytics, customer experience, research, or related fields, with demonstrated leadership in banking, fintech, or financial services.
- Master’s degree preferred in Data Analytics, Business, Finance, Economics, or a related quantitative discipline.
- Deep expertise in advanced analytics, predictive modeling, AI/ML, and customer experience strategy.
- Strong knowledge of consumer banking products, including deposits, lending, payments, and digital services.
- Proficiency with analytics and visualization platforms such as Azure, SQL, Python, SAS, Power BI, Tableau, or similar tools.
- Experience with CX platforms (e.g., Qualtrics Experience Manager) and digital banking technologies.
- Exceptional leadership, communication, and stakeholder-management skills.
- Proven ability to plan, execute, and interpret research and surveys to improve customer experience.
- Advanced capability to lead organizational change across people, culture, technology, and processes.
- Strong understanding of marketing technology ecosystems and applied statistical concepts.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. U.S. Bank, NA. Member FDIC. Equal Housing Lender.