SWITCHBOARD OPERATOR
3 days ago
Highlight
OnsiteFull-timeEntry
Summary
Slocum-Dickson Medical Group is seeking a Switchboard Operator to join their team in New Hartford, NY. The role involves answering incoming calls, maintaining records, and ensuring the general functioning of the main switchboard.
About the Role
As a Switchboard Operator, you will be responsible for managing incoming calls, maintaining the schedule of on-call physicians, reporting telephone system malfunctions, training personnel on switchboard usage, and assisting with various administrative tasks. You will also be required to respond courteously to patients and families, conveying a caring tone and remaining calm in crisis situations.
About You
Required:
- High school diploma or equivalency certificate.
- Three years experience in a telephone switchboard setting preferred.
- Excellent customer service skills.
Slocum-Dickson Medical Group
The group began in 1938 with three physicians,Dr. Charles Dickson, Dr. William Dickson and Dr. Millard Slocum. These three physicians formed a practice and rented quarters at 258 Genesee Street in Utica, NY. By merging their practices, they were able to realize the benefits of a physician-owned multi-specialty group practice to improve the quality of medical care received by patient. As the group grew larger, they moved their facility to its current location on Burrstone Road in New Hartford, NY. Today, the group employs over 100 providers and 500 staff members. As the group continues to expand, the focus is still on patient-centered, physician-directed, quality care.
New Hartford, NY