Search for Tier 1 System Administrator roles in Dallas, TX, full-time positions, requiring 2+ years of experience, with skills in Microsoft 365 and basic networking knowledge.

Okay, I've searched for Tier 1 System Administrator roles in Dallas, TX that are full-time positions, requiring 2+ years of experience, with skills in Microsoft 365 and basic networking knowledge. I have found 56 positions for you.

Tier 1 System Administrator

Dallas, TX

Full Time

2 years + Experience

Microsoft 365

Basic Networking

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Tier 1 System Administrator position at IT GOAT is fundamentally rooted in delivering exceptional customer service while efficiently resolving technical challenges faced by end-users. This role requires a candidate who not only possesses technical skills but also demonstrates a strong commitment to enhancing the client experience through effective communication and empathetic support. Primary responsibilities include troubleshooting issues across various systems (desktops, network connectivity, software applications), requiring a solid foundation in Microsoft environments, basic networking, and problem-solving capabilities. Candidates will face challenges such as rapidly escalating issues, maintaining professionalism under pressure, and adapting to a diverse range of client environments. Success in this role means effectively resolving user issues with minimal downtime, accurately documenting processes for continuous improvement, and fostering positive relationships with clients, thereby contributing to IT GOAT's mission of providing competitive advantages through superior IT management.

Company Analysis:

IT GOAT operates within the Managed IT Services sector, focusing primarily on small to mid-sized businesses, education, and non-profits. The company positions itself as a strategic partner rather than just a service provider, emphasizing a relationship-driven approach and an excellent client experience. This culture suggests a fast-paced, innovative work environment that prioritizes responsiveness and proactive problem-solving. The Tier 1 System Administrator role is crucial as it sits at the frontline of client interactions, with significant visibility and impact on client satisfaction. This individual is expected to embody the company's values of excellence and transparency, serving as the first point of contact and aligning their technical support with the broader goals of minimizing operational risks for clients. The strategic alignment here indicates that this role is central to IT GOAT’s commitment to redefining managed IT services, ensuring high-quality support that allows clients to focus on their core operations.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you implemented a new process that improved customer support in your previous role.
Describe a situation where you diagnosed a complicated technical issue. How did you determine the root cause and what was your resolution process?
Can you give an example of how you handled a particularly challenging client interaction? What steps did you take to resolve their concerns?
How do you prioritize multiple technical issues when they arise simultaneously for different clients?
How would you support a user experiencing connectivity issues with their VPN? What troubleshooting steps would you take?
Explain how you would go about documenting a technical problem and its resolution in a ticketing system.
What steps would you take if you encountered a problem with a client's Microsoft 365 environment that you were unable to resolve?
Imagine you receive a support request regarding a non-functional printer in a busy office environment. How would you approach the situation?
Why are you interested in working at IT GOAT specifically, and how do you align with our values of excellence and customer focus?
How do you think the culture at IT GOAT will support your professional development and growth?
In your view, what distinguishes managed service providers like IT GOAT from traditional IT services?
What questions do you have about IT GOAT's approach to client partnerships?

Job Details

Overview Company

System Administrator Tier 1

IT GOAT | Managed IT Service Provider

3 days ago

Highlight

OnsiteFull-time2+ yearsEntry

Summary

IT GOAT is seeking a System Administrator Tier 1 to join their team in Dallas, TX. The role involves providing frontline support for end-users by diagnosing, troubleshooting, and resolving basic technical issues.

About the Role

As a Tier 1 System Administrator, you will serve as the first point of contact for clients via phone, email, and ticketing system. You will troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and user access. You will support Microsoft 365, Windows 10/11, Active Directory, and standard business applications, escalate complex issues to Tier 2/3 support teams, and accurately document work performed. Maintaining professionalism, empathy, and communication with end-users is essential.

About You

Required:

2+ years of experience in a technical support or IT help desk role at a Managed Service Provider.
Familiarity with Microsoft Windows environments, Office 365, and Active Directory.
Familiarity with Google Workspace environments.
Basic networking knowledge (DNS, DHCP, TCP/IP, VPN).
Strong problem-solving and customer service skills.
Excellent verbal and written communication.
CompTIA A+, Network+, or similar certification (preferred but not required).
Must be authorized to work in the U.S. and located in the Dallas area.

Preferred:

Prior experience at a high-growth MSP or VAR.
Familiarity with compliance frameworks such as SOC 2, HIPAA, or CMMC.
Understanding of modern sales methodologies (e.g., MEDDICC, Challenger Sale, SPIN).

Benefits

Competitive base salary + performance-based commission.
Medical, dental, and vision benefits.
401(k) plan with company match.
Generous PTO and paid holidays.
A dynamic, people-first culture where innovation and growth are valued.

IT GOAT | Managed IT Service Provider

Everything we do at IT GOAT, we do to give our clients a competitive advantage. The way we give our clients a competitive edge, is by reducing time and cost to manage their own IT while eliminating IT downtime. By doing so, our clients are able to reallocate more time and money back in their business so they can out perform their competition.

Dedicated Point of Contact: We value every client as a partnership in which both parties have a common pursuit. From day one and on your dedicated Account Manager and Client Advocate will be responsible for knowing your business inside and out further aligning our services teams within your organization.

Client Experience: IT GOAT prides itself on the client experience which is why you will have your own Account Manager and Technical Point of contact in your Client Advocate. You now can have the Enterprise Client Treatment at the affordable SMB Price.

Who do we serve?

SMALL BUSINESS 1-99 USERS

MID-SIZE BUSINESS 100-500 Users

EDUCATION / NON-PROFITS

By Industry:

Financial Services
Health Care
Retail
Manufacturing
Consumer Goods
Communications
Media
Transportation
Hospitality
Automotive
K-12 Schools
Charities
Church's

Dallas, TX