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Job Analysis:
The Systems Administrator/Hardware Technician position at IDEMIA National Security Solutions is fundamentally focused on maintaining and supporting critical IT systems and specialized passport personalization hardware for the U.S. State Department. A primary responsibility of this role is to ensure the operational efficiency and security of desktop systems, laptops, and complex hardware installations, such as laser engravers. This involves a blend of technical acumen, meticulous problem-solving, and proactive communication, especially in a high-stakes environment where security and functionality are paramount. Candidates will need to navigate complexities such as system updates, security patches, and troubleshooting while collaborating with various stakeholders across the organization. Success in this role includes not only responding effectively to technical issues but also implementing robust preventive measures to guarantee system reliability and compliance with stringent government standards. The ability to work independently, given the minimal direction expected from a seasoned resource, will be essential to achieving set KPIs regarding system uptime and incident resolution.
Company Analysis:
IDEMIA National Security Solutions operates within the niche of identity management and secure credentialing, primarily serving federal and intelligence communities. As a subsidiary focused on FOCI mitigation, the company is in a sensitive sector where trust and compliance with government regulations are critical to its operations. Being recognized as an expert in biometric and video analytic solutions places NSS at the forefront of technology that impacts national security, which likely creates a fast-paced and mission-driven culture. Employees must exhibit adaptability and a proactive approach, as the company prioritizes innovation and effective service delivery under demanding conditions. The Systems Administrator role is likely situated within a collaborative team framework, employing specialized knowledge that is crucial to the company's success. This position not only supports existing systems but also contributes to the long-term strategic objectives of NSS, including improving operational processes and enhancing system capabilities supporting key government initiatives. Newly minted Systems Administrators should be prepared to navigate a dynamic environment while reinforcing the foundational elements of security and reliability that underpin NSS’s operational integrity.